Privacy Policy
At Leeds Taxi Owners Ltd T/as Streamline Telecabs (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://streamlinetelecabs.co.uk/ or use our Booking Apps and Driver Apps.
Information Collected Through Our Booking & Driver Apps
Personal Information
Our Booking Apps may collect personal information from you in order to fulfil your service requests. This includes your email address, personal name, postal address, and contact numbers.
Buddy Feature-Access to Contacts
The Booking Apps may request access to your device’s contact list if you choose to use the “buddy feature”. This feature allows us to send messages to another person in your contacts when you are using our service. Any personal information accessed or used is strictly for the operation and fulfilment of a service requested by you.
Location Data Both our Booking App and Driver App collect precise location data:
- Booking App: Used to accurately locate passengers and assist in selecting the correct pickup address based on your real time location.
- Driver App: Used to identify the closest available driver for job allocation and to track the job from dispatch through to completion.
All location data is used solely for operational purposes to provide the taxi service you request.
How We Use Your Data
We process your personal data for the following purposes:
- To provide and maintain our website, apps, and taxi services.
- To communicate with you, including responding to inquiries.
- To personalise user experience and improve website and app functionality.
- To comply with legal obligations.
Legal Bases for Processing
We rely on the following lawful bases under GDPR:
- Consent: where you have given clear permission.
- Contract: where processing is necessary to fulfil a service you request.
- Legal Obligation: where required by law.
- Legitimate Interests: to improve our services and prevent fraud.
How We Share Your Data
We do not sell or rent your personal data. We may share your data with:
- Service Providers assisting with hosting, analytics, app functionality, and operational services.
- Legal Authorities if required by law or to protect our rights.
- Business Transfers in case of a merger, sale, or acquisition.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure proper functioning of our website.
- Analyse website traffic and usage.
- Personalise content and ads (if applicable).
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.
Your Rights Under GDPR
You have the following rights:
- Access – request access to your personal data.
- Rectification – request correction of inaccurate data.
- Erasure – request deletion of your data.
- Restriction – request limits on how we use your data.
- Portability – request a structured copy of your data.
- Objection – object to processing based on legitimate interests.
- Withdraw Consent – withdraw consent at any time.
To exercise these rights, contact us at: andy.howard@streamline-telecabs.co.uk
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
International Data Transfers
If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR, such as Standard Contractual Clauses.
Change to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us at:
- Address: Streamline-Telecabs, Unit 15 Ashbrooke Park, Parkside Lane, Leeds, LS11 5SF
- Email: andy.howard@streamline-telecabs.co.uk